User Support Center

Need Help?
Explore our Form Panda Articles for step-by-step guides and FAQs to get you up and running.

helpdesk@formpanda.com.au

Support Request Form

Please complete all fields before escalating the issue.

Important

  • Screenshots or screen recordings are required for investigation.
  • Please ensure the screen recording captures the complete process from start to finish, including any error messages displayed.
  • Include the Job ID, Installer/SAA Number, or affected account details whenever available.
  • Requests submitted without sufficient information or supporting evidence may be returned for additional details.

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FAQs

Form Panda Admin will email the invite to the required user type.

Upon receiving the invite, the user can set a password, fill out the required information, and submit the account for approval.

Users are not allowed to change profile data when profile is in the ‘pending’ or ‘approval’ status. Form Panda only allows modifications in the ‘Rejection’ and ‘Awaiting Supporting Documents’ status.

Trade specialists can easily create an account through Mobile App Signup Form by using the invite URL or email they receive.
Solar Retailer can register account through web portal signup or through invite.

Make sure that all required documents and account information are provided to activate the ‘Submit for Approval’ button.

Go to ‘Requirement’ tab click on three dots and select ‘Marked Jobs as Installation Complete’.

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